Light Speed Service, Superior Convenience.

The technical and human resources available from Lumenis Customer Care depot services are unparalleled—meaning your investment in a laser or light-based system from Lumenis is backed by the most comprehensive service and support organization in the industry. Moreover, Lumenis Depot Service facilities are right next to our manufacturing facility, giving the specialists who service your equipment immediate access to those who designed and built it. And, should you require an on-site evaluation, you have access to manufacturer-certified Customer Engineers.

Service Benefits

• Emergency on-site and depot repair programs
• Loaner systems to minimize downtime¹ and interruption to your practice
• Fast turnaround time, uncompromising quality of work
• Manufacturer-certified engineers with comprehensive knowledge
• Factory-trained, qualified technicians
• System upgrades to original factory specifications
• Direct access to Lumenis manufacturing and research and development personnel for expert troubleshooting
• Precision, state-of-the-art test stations designed to diagnose and calibrate your laser system
• Upgrades to the system where appropriate²

Financial Benefits

Highly cost-effective programs accommodate your facility's need for quality service and include benefits such as:

• Quality, cost-effective service programs to accommodate your facility's needs
• Trade-in sales programs available if service repair is not cost effective³

Regulatory Benefits

• Complete documentation and trace to international standards
• Computerized individual equipment history reporting
• Manufacturer-assured quality equipment performance
• Validation and documentation to support your JCAHO maintenance requirements

For More Information

Please feel free to call us!

Located within the United States? Please click here for more details about our service and support programs. Or call us toll-free at 1-877-LUMENIS.

Located outside the U.S.? Please click here to contact your local Lumenis representative for service and support information.

 

Caution: Federal (US) law restricts Lumenis devices to sale by or on the order of a licensed practitioner.

¹ Available with the Premium Service Agreement.
² Upgrades do not include functional upgrades that can be purchased.
³ Not available for all Lumenis systems—please inquire about availability.

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